General Terms and Conditions of Online Sales
SELLER’S DESCRIPTION
NODE LUXURY SLRS
Laboratory and office : Via Cesare Bazzani 202, 00128 Roma, Italy
Headquarter : Via Salvemini 9, Aradeo (Lecce) Italy
Codice fiscale (CF) et P. IVA : 04994450759
Sigla provincia E N. REA : LE-334102
sales@maxmattoroma.com
GENERAL PROVISIONS RELATING TO THESE GENERAL TERMS AND CONDITIONS OF SALE (HEREINAFTER REFERRED TO AS THE T&Cs)
Purpose of the T&Cs
This e-shop is the only official platform of the MAXMATTO ROMA product brand.
The MAXMATTO ROMA brand and their associated services are made available to you in accordance with the following Terms of Use and Service and any other rules published on our Site (collectively referred to as “Terms and Conditions”). Before placing any order on our website www.maxmattoroma.com, please read carefully the General Terms and Conditions of Sale.
Scope of the T&Cs
The T&Cs exclusively govern the online sales contracts of MAXMATTO ROMA products (hereinafter, the professional seller) to buyers who are consumers (hereinafter, consumers) and together with the order form constitute the contractual documents enforceable against the parties, to the exclusion of any other documents, brochures, catalogues or photographs of the products which have only an indicative value.
The T&Cs are exclusively applicable to products delivered to consumers established in the countries of the European Union.
The T&Cs s are drafted as well as all the contractual information mentioned on the site in French, Italian and English.
Availability and enforceability of the T&Cs
The T&Cs are made available to consumers on the seller’s website where they can be directly consulted.
The T&Cs are enforceable against the consumer who acknowledges, by ticking a box provided for this purpose, that he or she has read and accepted them before placing an order.
The validation of the order by its confirmation is equivalent to the buyer’s acceptance of the General Terms and Conditions in force on the day of the order, the conservation and reproduction of which are ensured by the professional seller.
Modification of the T&Cs
The professional seller reserves the right to modify its General Terms and Conditions at any time.
In the event of a modification of the General Terms and Conditions, the applicable General Terms and Conditions shall be those in force on the date of the order.
Clauses of the T&Cs
The invalidity of a contractual clause does not result in the invalidity of the T&Cs.
The temporary or permanent inapplication of one or more clauses of the T&Cs by the professional seller shall not constitute a waiver on his part of the other clauses of the T&Cs which continue to have effect.
Products
The products offered for sale presented in the catalogue published on the site are each described.
The photographs illustrating the products do not constitute a contractual document.
Selling price
The prices of the products sold are indicated in Euros excluding taxes and precisely determined on the Product description pages. They are also indicated in euros all taxes included (VAT + other possible taxes) on the product order page and excluding specific shipping costs.
For all products shipped outside the European Union and/or DOM-TOM, the price is automatically calculated excluding tax on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These duties and sums are not the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the buyer to inquire about these aspects with the corresponding local authorities.
The total amount due by the consumer is indicated on the order confirmation page.
The selling price of the product is the one in force on the day of the order.
In the event of a price promotion, the professional seller undertakes to apply the promotional price to any order placed during the promotion period.
Modification
The professional seller reserves the right to modify his prices at any time, while guaranteeing the consumer the application of the price in force on the day of the order.
Offering
Domain
The online sales offers presented on the site are reserved for consumers residing in the countries referred to in article 2.2 of these T&Cs.
Duration
The online sales offers presented on the site are valid, unless otherwise indicated, as long as the products are listed in the electronic catalogue and within the limits of available stocks.
Acceptance
The acceptance of the offer by the consumer is validated by the confirmation of the order.
Ordering
Steps to conclude the contract
To place an order, the consumer, after filling his virtual basket with the selected products and the desired quantities, then clicks on the “CART” button or the quick tab CART and provides information on delivery and payment method.
Before clicking on the “CHECKOUT” button, the consumer has the possibility to check the details of his order and its total price and to return to the previous pages to correct any errors or possibly modify his order.
The confirmation of the order implies acceptance of the General Terms and Conditions and forms the contract.
An e-mail acknowledging receipt of the order and its payment is sent by the seller as soon as possible.
Cancellation of order
Any cancellation of the order by the consumer after confirmation of his order must be made before the shipment of the products. To this end, the consumer should contact the professional seller’s customer service directly by email: sales@maxmattoroma.com
Any request is subject to acceptance by the professional seller.
Validation of the order
The professional seller reserves the right to refuse any order for legitimate reasons and, not to accept an order from a customer with whom it is in dispute for a previous order, or if he reasonably believes that this customer has violated these T&Cs or that he has engaged in fraudulent activity.
Unavailability of ordered products
If the products ordered are unavailable on delivery, the professional seller shall immediately inform the consumer and may offer him a product of equivalent quality and price.
In the event of disagreement, the consumer is refunded without delay (or at the latest within thirty days of payment of the sums paid).
Contract
Conclusion
The sales contract is formed at the time the consumer sends the confirmation of his order.
Retraction
As from the receipt of the products, the consumer has a withdrawal period of fourteen days to return the delivered products without having to justify himself or pay any penalty to the following address which will be communicated to him by the seller.
The return costs are the responsibility of the consumer.
To return the products, the consumer must first and imperatively send an email to the professional seller specifying the number of the cancelled order to the following address: sales@maxmattoroma.com
The professional seller undertakes to reimburse the consumer at the latest within thirty days of the date on which the right of withdrawal was exercised.
However, for reasons of hygiene, the right of withdrawal cannot be exercised when the product pump has been primed. The products must be returned in their original packaging (in its box), complete, in perfect condition and accompanied by the original purchase invoice.
For the purposes of reimbursement, the consumer will provide the professional seller with his bank details.
The return of the products is the responsibility of the consumer, it is up to him to make the return in follow-up and recommended.
Payment
Methods of payment
The price is due in full after confirmation of the order.
Payment is made immediately upon ordering by credit card (Mastercard, VISA) or via the Paypal payment module.
Payment security
The site is equipped with a system to secure online payments allowing consumers to encrypt the transmission of their banking data.
Late payment
Any amount not paid on the due date shall, without formal notice, bear interest at the legal rate.
Default of payment
The professional seller reserves the right, in the absence of payment of the price on the due date, to claim payment, to suspend delivery or to terminate the contract ipso jure and to retain, as compensation, the deposit paid on the order.
In the absence of full payment and on first request, the customer undertakes to return any product, at his own expense.
Retention of ownership
The ordered products remain the property of the professional seller until final and full payment of their price.
Shipping & Returns
Delivery time
The professional seller undertakes to return the products to the carrier within 48 working hours of receipt of the order and full payment.
Products are shipped within 3 to 6 business days after receipt of order. In accordance with delivery standards, the package is sent to the postal service at the order address.
Delay in delivery
In the event of delay, damage, total or partial loss, or any other problem, it is the customer’s responsibility to exercise all recourse with the carrier without the professional seller’s liability ever being called into question.
Therefore, upon delivery, the professional seller recommends that consumers check the condition of the products delivered before signing the acknowledgement of receipt of the package, refuse delivery if they notice any anomalies, formulate precise reservations on the delivery note upon receipt and, within three days of receipt, notify the carrier of these reservations by registered letter with acknowledgement of receipt. In this respect, a copy should be sent to the professional seller.
The customer is solely responsible for checking the import possibilities of the products ordered with regard to the law of the territory of the country of delivery.
Delivery terms and conditions
The products are delivered to the address indicated by the consumer on the order form.
Delivery is made by BRT.
Delivery is deemed to have been made as soon as the product is handed over to the carrier.
Delivery price
For any delivery, an additional shipping cost is added to the total order. The amount of this one differs according to the country of destination. Thus, the delivery costs are as follows:
- Italy, Calabria, Sicily, Sardinia: € 9
- Germany, Austria, Belgium, Luxembourg, Netherlands = 18 €
- France, Spain, Denmark = € 21
- Balearic Islands (Spain), England = 25 €
- Czech Republic, Slovakia, Romania, Sweden = 27 €
- Estonia, Latvia, Lithuania, Poland, Hungary, Slovenia, Bulgaria, Ireland, Finland, Portugal, Croatia = € 33
- Corsica (France) = € 59
- Switzerland = 77 €
Product compliance
If the product does not conform to the order, the consumer must send a written complaint immediately upon receipt to the professional seller in order to obtain replacement of the product or possibly the resolution of the sale. To this end, the customer must keep the packaging and the delivery note. In the event of an error on the product, the customer undertakes to return the said product, within 7 days of receipt, in its original condition and packaging, as well as the ancillary documents. The product must not have been used or opened in any way. Upon receipt of the product in due form, the professional seller will return the product initially ordered at his own expense.
Unavailability of products
If the products ordered are unavailable on delivery, the professional seller shall immediately inform the consumer and may offer him a product of equivalent quality and price.
In the event of disagreement, the consumer is refunded without delay (or at the latest within thirty days of payment of the sums paid).
Failure to deliver
The total failure to deliver results in the automatic termination of the contract of sale.
Guarantees
Legal guarantees
All products supplied by the professional seller benefit from the legal guarantee of conformity and the legal guarantee against hidden defects.
Under these guarantees, the professional seller undertakes, at the consumer’s choice, to refund or exchange products that do not correspond to his order.
After-sales service
Warranty claims should first be sent by email to the after-sales service sales@maxmattoroma.com
The products covered by the guarantees must be returned new, complete and in their original condition and packaging after receipt and confirmation of the claim by the after-sales service.
The consumer will be refunded the postage costs of return at the latest within thirty days of receipt of the product by the seller.
Responsibility
The professional seller may not be held liable in the event of non-performance or improper performance of the contract due either to the fact of the buyer, or to the insurmountable and unforeseeable fact of a third party to the contract, or to force majeure.
The professional seller cannot be held liable for non-compliance of the product with the legislation of the consumer’s country, which is responsible for checking whether the product is not prohibited for sale in its country.
Intellectual Property
The elements reproduced on this site, which are the exclusive property of the publisher, are protected by copyright, trademark and patent law.
Any reproduction and distribution of these elements, without prior written authorization from the publisher, exposes the offenders to legal proceedings.
Personal data
The personal information requested from the consumer is essential for the processing and delivery of orders and the preparation of invoices. For these purposes, this information may be communicated to the professional seller’s contractual partners. This information is kept for the proper administration of orders and business relationships.
The consumer has the right to access, modify, rectify and delete personal data at any time. (CNIL)
Dispute resolution
Complaint
In the event of a dispute relating to the execution of an order, or difficulties in the application of these T&Cs, the consumer is invited to seek an amicable solution by means of a complaint addressed to the consumer service: sales@maxmattoroma.com
Territorial jurisdiction
For any dispute relating to the order form and these T&Cs,, the competent court shall be that of the place of residence of the defendant or the place of delivery.
Applicable law
This contract and the General Terms and Conditions governing it are subject to Italian law.